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Impactful Conversations™: Learning to Give and Receive Feedback

By: Papillon MDC

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Date and Time:

March 23, 2022 9:30 am - 11:30 am

March 24, 2022 9:30 am - 11:30 am

March 30, 2022 9:30 am - 11:30 am

March 31, 2022 9:30 am - 11:30 am

Event Location:

Virtual Event

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Description

Target audience:

Goal: Provide knowledge and skills on how to receive and give feedback regarding behavioral habits and attitudes in a manner that leads to optimal outcomes for both the receiver and the giver. The insights gained can be applied in a performance appraisal context as well as any other feedback situation.

Approach: Based on behavioral research and neurosciences, we provide participants with all the necessary elements (knowledge, documentation, practical exercises, etc.) to engage in impactful conversations. The program incorporates latest research and best practices in:

Psychology of mindfulness related to increasing self-recognition, self-awareness, and others’ awareness: Leaders are encouraged to identify their blind spots through exercises designed to increase self-recognition, self- awareness and others’ awareness. They are also shown how to see the connection between their blind spots and job-related, positive behavioral habits.

Maximize and sustain learning: During the program, leaders practice in session the steps required to give and receive feedback in an impactful manner. They also share perspectives; thereby, maximizing on the group’s collective wisdom.

Leaders will learn how to:

• Hold a productive and positive conversation during a feedback moment or situation
• Recognize how to bring their best forward in any feedback conversation
• Reinforce their collaborative mindset as they turn feedback into concrete action
• Communicate feedback with clarity and neutral language – to direct reports, peers, or manager
• Take ownership of their professional development

Interested in implementing a Papillon MDC Leadership Development Program in your organization?

Let us know what your needs are.
Book a discovery call today

Papillon MDC’s is a Recognized Educational Institution by Revenu Quebec. When you complete one of our Leadership Development Programs, you can download a Certificate of Completion that is accepted as part of developing your leadership competencies in your professional area and a receipt will allow you to get a tax credit reimbursement.

I highly recommend this training, I found the content that was shared was very helpful to put into practice. Stefano (the facilitator) was very engaging, and interesting. I really like that he was able to share his own past experiences (both the good & bad), which helped relate the theory to practice. A very good experience all in all!
Samuel, Director
Thank you very much to Stefano Di Lollo & Papillon, this training was very useful and provided a lot to think about. Stefano was great at understanding participants' questions + concerns and outstandingly provided well-informed responses and helpful recommendations. 
Engineering Specialist
Every new manager should definitely take this course! That having been said, even though the program description indicates that the course is designed for managers, I believe that this course is valuable to ALL employees at all levels.  It is extremely important to learn how to receive and provide feedback. Thank you so much!
Manager, MTL
Thank you! This is a very interesting and useful training. I REALLY enjoyed and appreciated Stefano's approach and dynamism. The exchanges among participants were also very useful.
Manager & Leader, Engineering
Great learning with many real-world examples. I certainly learned many new things and it was a real eye-opener with respect to "blind spots."  Thank you, Stefano! 
Manager, Aerospace Industry
I’ve experienced numerous workshops in the last 15 years. Workshops led by Stefano are an entirely different animal than anything I’ve experienced. I truly enjoyed Impactful Conversations and next I’d like to take Navigational Conversations. I found the portion on blind spots and how the mind works quite interesting. Great learning.
S.H., Pratt & Whitney Canada
Stefano's artistic style is as present in his content presentation (his drawings wow) as it is in how he speaks during the workshop. His demonstration of giving feedback in the role-playing exercise was very impressive because he simply used the tools he showed us. This was very "impactful" for me and I'm glad I made time for learning because I'm usually too busy. This will be useful.
Aerospace Specialist, Pratt
Thanks, Stefano! I really like the way the Impactful Conversations training was built & presented. Having several sessions instead of 2 full-day sessions worked very well (I was able to be more concentrated, I had the opportunity to think about what we learned, & see where/how it can apply in our work environment, & then discuss REAL situations). Very satisfied with this course (both with the content & the presenter).
Manager, P&WC
Great course! It helps develop my default mode network.
The process we learned about gave me a structured approach to the two, allowing me to be more confident and comfortable. It helped put into “real terms” a lot of feelings and ideas I had and make it more concrete for me. Mirella was a fantastic instructor and I would happily take another course in this area! She was extremely knowledgeable and obviously quite experienced! She created an open and friendly atmosphere and made the material interesting and encouraged constant discussion.
Mirella is a great facilitator; very professional and so knowledgeable! Content is well-structured and balanced between exercises and theory. Very interesting and eye opener on how we can improve as professionals but most importantly; as human beings.
The program forces you to be honest and vulnerable in a work setting which does not happen often. The role playing forces you to try the techniques and engage in the method.
The program is well-structured. It delivers a relevant and profound message. This program will not only enable my ability to identify blind spots, take ownership, provide feedback and form/shape goals, but will also provide tools for every day communication and collaboration.
Excellent program! Great interactions, and guided learnings by Mirella.
The course is really practical, and I feel we can apply it immediately.
The program made me realize that I can control the volume of conversations. I will certainly use the E-A-S-T model in both my personal and professional life. This training should be mandatory for all managers!
Practical and simple tools that are easy to remember, coupled with useful handouts. It makes the retention of the knowledge that much easier. This program would also be useful/beneficial to non-manager employees. Mirella delivers the material in an efficient and well-structured manner. She always demonstrates deep knowledge of the subject matter; she is an excellent facilitator.
R.N., Manager, Senior Legal Counsel, Aerospace
Great course! Right balance between theory, thinking, practice and feedback. Good practical tools we can now use. Clearly a course that the complete organization would benefit from.
A.H., Program Manager, Aerospace
Very impactful! Good balance between theory and practice. Mirella is a great facilitator; she was able to keep a good level of attention and engagement. Would definitely have my team go through this training.
Participant, Aerospace
Excellent course! Good balance between theory and practice. One day is the right length!
B.S., Senior Manager, Operation Program Management, Aerospace
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